Administrative support to include Intake Information and Data Entry
Administrative support to include Intake Information and Data Entry
This position involves administrative support as necessary to include managing the initial interactions with individuals seeking mediation/conflict resolution services, gathering essential information, and ensuring that clients receive appropriate services and support. Assisting with community outreach projects.
Responsibilities
Client Interaction
· Receive calls from outside potential participants.
· Welcome and conduct initial screenings for services and set a positive tone for their experience with the mediation center.
· Provide information about available services and resources.
Data Collection and Documentation
· Collect detailed information from potential participants to complete intake forms.
· Ensure accuracy and completeness of information.
· Maintain confidentiality of information by the regulations of the center.
· Enter the data into the center’s database accordingly.
· Monitor the case management files to ensure cases are up to date.
· Monitor open cases.
Coordination and Referral Partner Management
· Schedule mediation/conflict resolution services with appropriate center members.
· Confirm space for mediation and other services.
· Follow-up with clients and mediators to confirm the date and time of session.
· Track referrals by referral partners.
Communication Skills
· Strong verbal and written communication skills to interact effectively with participants and others.
· Active listening skills to understand individuals’ needs and concerns thoroughly.
· Empathy and patience to handle sensitive situations and support participants.
Organizational Skills
· Organizational skills to manage participant’s records efficiently.
· Attention to detail to ensure accuracy in data collection and record-keeping.
· Ability to manage multiple projects effectively.
Technical Skills
· Proficiency in using computer systems and software for data entry and management.
Educational Requirements
· A high school diploma or equivalent is required. Bachelor’s degree a plus.
Professional Experience
· On-the-job training and professional development opportunities are provided.
· Basic Mediation experience or training is desired or a strong understanding of conflict resolution.
Work Environment
· Office setting with the potential for remote work.
Team Collaboration
· The ability to work well with people.
· Communicate with the Director on a regular basis with status updates and immediately when there are problems.
Client-Focused Environment
· Create a welcoming and supportive atmosphere for participants.
· Ensure participants feel heard and valued throughout their interactions with the intake process.
Interested job seekers please call:
Community Mediation Center of Calvert County (CMCC)
Administrative support to include Intake Information and Data Entry
This position involves administrative support as necessary to include managing the initial interactions with individuals seeking mediation/conflict resolution services, gathering essential information, and ensuring that clients receive appropriate services and support. Assisting with community outreach projects.
Responsibilities
Client Interaction
· Receive calls from outside potential participants.
· Welcome and conduct initial screenings for services and set a positive tone for their experience with the mediation center.
· Provide information about available services and resources.
Data Collection and Documentation
· Collect detailed information from potential participants to complete intake forms.
· Ensure accuracy and completeness of information.
· Maintain confidentiality of information by the regulations of the center.
· Enter the data into the center’s database accordingly.
· Monitor the case management files to ensure cases are up to date.
· Monitor open cases.
Coordination and Referral Partner Management
· Schedule mediation/conflict resolution services with appropriate center members.
· Confirm space for mediation and other services.
· Follow-up with clients and mediators to confirm the date and time of session.
· Track referrals by referral partners.
Communication Skills
· Strong verbal and written communication skills to interact effectively with participants and others.
· Active listening skills to understand individuals’ needs and concerns thoroughly.
· Empathy and patience to handle sensitive situations and support participants.
Organizational Skills
· Organizational skills to manage participant’s records efficiently.
· Attention to detail to ensure accuracy in data collection and record-keeping.
· Ability to manage multiple projects effectively.
Technical Skills
· Proficiency in using computer systems and software for data entry and management.
Educational Requirements
· A high school diploma or equivalent is required. Bachelor’s degree a plus.
Professional Experience
· On-the-job training and professional development opportunities are provided.
· Basic Mediation experience or training is desired or a strong understanding of conflict resolution.
Work Environment
· Office setting with the potential for remote work.
Team Collaboration
· The ability to work well with people.
· Communicate with the Director on a regular basis with status updates and immediately when there are problems.
Client-Focused Environment
· Create a welcoming and supportive atmosphere for participants.
· Ensure participants feel heard and valued throughout their interactions with the intake process.
Interested job seekers please call:
Community Mediation Center of Calvert County (CMCC)
Prince Frederick, MD
28 Duke St
P.O. Box 1842
Prince Frederick, MD 20678
443-295-7456 (office)
443-295-3051 (mobile)
